Minor Figures Reviews

Minorfigures.com is a coffee company that offers a variety of products for coffee lovers. The popular products include Barista Oat, Everyday Oat, Cold Brew Coffee, Chai, and No Dairy products. They also offer Specialty Coffee, Nitro Cold Brew, Chai Concentrate, and Limited Edition Merch. These products can be found and purchased on their website. They have a presence in the UK and the US, and their products are available for purchase on their respective websites.

Minor Figures has a detailed Shipping Policy and Return Policy.

For shipping, they've partnered with FedEx to offer free delivery to customers within the contiguous US for any order above $65 and a $7.50 flat shipping fee for orders below. They're not currently shipping to Hawaii, Alaska, US territories, Canada, or Mexico due to high shipping rates. They cannot ship to PO boxes.

In terms of returns, if you would like to request a return or refund, you need to reach out to them via email explaining the issue, with the order number and, where relevant, proof of damage. They accept exchanges for apparel only. If you’d like to receive a different size, you can contact them to arrange an exchange. However, you will be responsible for return shipping costs, and they may have to charge shipping on your replacement order. Regrettably, they cannot accept returns for Oat products, including their oat latte and chai latte cans. Returns are exclusively applicable to items from their Miscellaneous Collection. Return shipping expenses are your responsibility. The returned items must reach them within 14 days from the date of delivery, in a resalable condition, and preferably in the original packaging. They will refund the product price and the initial delivery costs, excluding return shipping expenses, which will be your responsibility.

Sure, here is the customer service contact information for Minor Figures:

• Address: Unit 12A, Uplands Business Park, Blackhorse Lane, London E17 5QJ
• Phone Number: 020 7148 4565
• General Inquiries: info@minorfigures.com
• Online Orders: customercare@minorfigures.com
• Careers: jointheteam@minorfigures.com

Please note that this information is subject to change and it's always a good idea to check their official website for the most up-to-date contact information. Hope this helps! If you have any other questions, feel free to ask.

To contact Minor Figures for a return, an email can be sent to howdy@minorfigures.com or customercare@minorfigures.com. It's important to include the order details, such as the order number and the reason for the return. Please note that returns are exclusively applicable to items from the Miscellaneous Collection. For Oat products, including oat latte and chai latte cans, returns are not accepted. If an exchange is desired, it's only accepted for apparel. The customer will be responsible for return shipping costs, and shipping may be charged on the replacement order. If the product was purchased from the Miscellaneous Collection and the customer is not satisfied or has changed their mind, the same contact emails can be used for communication. The physical address of Minor Figures is Unit 12A, Uplands Business Park, Blackhorse Lane, London E17 5QJ, and the phone number is 020 7148 4565. However, these contact methods are not specifically mentioned for returns.

For UK orders, Minor Figures offers free delivery for orders over £20 and a flat rate of £2.99 for orders below. Currently, all shipping to the EU is on hold due to Brexit complications.

If the item is in good condition and can be resold, Minor Figures will process the request within 15 business days.

If no one is available to receive the delivery, the carrier may attempt to deliver to a neighbour or leave a delivery card. After several failed delivery attempts, the carrier may leave the parcel at a local depot for pickup. If the products are not collected or re-arranged for delivery, Minor Figures may charge for storage and additional delivery costs.

Yes, you can track your order by clicking the link in the dispatch notification email.

Minor Figures only accepts returns and refunds for non-liquid products such as clothing and accessories. To request a return or refund, please return the item in question with the order number and a note indicating the request. Returns for damaged, incorrect, or missing products will be covered by Minor Figures, otherwise the return costs are the responsibility of the customer.